LEGAL TRANSPARENCY
CANCELLATION &
REFUND POLICY
At Castillo Builders, we value your trust. This policy outlines how we handle your data with the same care we use to build your home.
Effective Date: January 2026
CANCELLATIONS
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Clients may cancel their booking at least 24 hours before the scheduled service date to be eligible for a refund.
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Cancellations made less than 24 hours before the scheduled service date are non-refundable.
NO-SHOW POLICY
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Failure to appear for a scheduled service without prior notice will be considered a no-show.
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No refunds will be issued for no-shows.
REFUND POLICY
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Approved refunds will be processed to the original payment method.
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Refund processing time may take 5–10 business days depending on the payment provider.
CONTACT US
If you have questions regarding this policy or our privacy practices, please contact our team.
CALL US
504-298-0415